I had a lovely Mother's Day, and I even got to speak and see theson (via Skype) in Egypt and share some laughs. My son never forgets a holiday and usually takes advantage of the internet for purchases for delivery. Which makes perfect sense when he is so far away from home. My mother's mind assumed (never a good idea) that something would be delivered to the house FOR ME - for Mother's Day.Apparently, thedaughter took a phone call from some lady representing a MAJOR floral agency (begins with F ends with D) on Saturday night - being told that the item theson ordered cannot be delivered, but they will make something else of equal or greater value to be delivered on Monday or Tuesday with his consent. Thedaughter and this ladies voice agree that future calls will be directed to her or via email.
That didn't happen. I get a call this afternoon asking for theson - I explained he was out of the country, and then this lady asks when I expect him back - I reply end of July, possibly. Now there is silence....I finally tell her my name and the item ordered is for me. She then proceeds to make the same statement to me as was the information thedaughter gleaned on Saturday night.
I asked, how can there be no F*D florists that can put this thing together? There are probably 10 associate florists in this area. She said well, he didn't make the order till the 9th. I had to explain that he is 7 hours ahead of us and they probably received the order earlier than she thinks. I then proceeded to tell her that he would never have made an order like this with no guarantee of delivery.
Now, I am pissed - not at theson, but at this inept person on the phone. I told her to just e-mail theson (gave address) and ask him what to do - to which she agreed. I then Skyped theson (it was 10:30 pm Egypt time), and told him to expect this e-mail and to PLEASE, tell them to shove it!! Have his account credited and not to worry about anything for me.
I'm satisfied with theson's intent - because I know it was probably something beautiful and worthy of a photo - but I refuse to allow this company to whine and whinny through this sale. Theson agreed with me. This is a case of "it is the thought that counts." That means more to me than anything.
When one has to jump through hoops just to get something delivered that was ordered "with specifics" via the internet - it is so not worth the effort.
Have to run - thedaughter has to take me to pick up my car - apparently I used the brakes too much, they needed replaced, rotated, reversed, spinned or whatever the hell you do to them. I want the car in good shape for our vacation (leaving June 8th) and we have a medical run to Columbus next week.
Take care and I shall return......later...........
